STRAIGHT LINE LANDSCAPE WARRANTY INFORMATION

Thanks for being a Straight Line Customer. Here you can review the terms of your warranty and submit a Warranty Service Request.

Warranty Coverage
The following are general warranty coverages. Please refer to your contract for specific terms.

 
Straight Line Landscape will warranty all hardscape structures for a period of two (2) years against defects in craftsmanship and material. Customer is aware that slight cracks in flagstone grout, due to the lack of expansion joints, are not covered under warranty. Stucco will be covered under warranty for a period of one (1) year. Due to Arizona climate hairline cracks in stucco surfaces are not covered under warranty.
Straight Line Landscape will warranty all water features for a period of two (2) years against defects in craftsmanship and material. This warranty will not cover normal wear and tear. Pumps and other mechanical equipment included in the water feature are covered for a period of one (1) year.
Straight Line Landscape will warranty all professional grade lighting systems for a period of one (1) year against defects in craftsmanship and material. Malibu ® , and other store bought brands, can be purchased and installed but will not be covered under warranty. Furthermore, bulbs and bulb replacement will not be covered under warranty.
Straight Line Landscape will warranty all plant material for a period of 90 days from the date of installation. Straight Line Landscape will replace all material covered under warranty with the same species and size, if available, on a one-time replacement basis at the end of the 90 day period. This warranty does not cover ocotillos, annuals or plant material not supplied by an irrigation system installed by Straight Line Landscape. Additionally, plant damage due to frost, wind, wildlife, vandalism and acts of God will not be covered under warranty. The warranty period shall be void if irrigation system settings are adjusted outside those recommended by Straight Line Landscape.
Straight Line Landscape will warranty the irrigation system for a period of one (1) year against defects in material, construction and installation of irrigation and drip systems. The warranty provides coverage for the timer(s), valves, heads, pressure vacuum breaker, pipe and leaks. This warranty will not cover normal wear and tear for items including sprinkler head adjustments and emitter malfunctions. Warranty coverage shall be void if irrigation system, and/or component thereof, is modified by any party other than Straight Line Landscape.

Warranty Service Request

Fill out the form below to submit a Warranty Service Request. Please understand the warranty coverages in your contract and be sure you are within your warranty coverage period before submitting a request.

Service trips made for non-warranty related issues are billed a $75 trip charge as well as $45 per man hour to diagnose and correct said issues, plus the cost of materials.

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I came back from a trip and everything was done, just the way I wanted it, just what I expected.

Madison P Phoenix, Arizona
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