STRAIGHT LINE LANDSCAPE WARRANTY INFORMATION
Thanks for being a Straight Line Customer. Here you can review the terms of your warranty and submit a Warranty Service Request.
Warranty Coverage: The following are general warranty coverages. Please refer to your contract for specific terms.
HARDSCAPES
Straight Line Landscape will warranty all hardscape structures for a period of two (2) years against defects in craftsmanship and material. Customer is aware that slight cracks in flagstone grout, due to the lack of expansion joints, are not covered under warranty. Stucco will be covered under warranty for a period of one (1) year. Due to Arizona climate hairline cracks in stucco surfaces are not covered under warranty.
PLANTS
Straight Line Landscape will warranty all plant material for a period of 90 days from the date of installation. Straight Line Landscape will replace all material covered under warranty with the same species and size, if available, on a one-time replacement basis at the end of the 90 day period. This warranty does not cover ocotillos, annuals or plant material not supplied by an irrigation system installed by Straight Line Landscape. Additionally, plant damage due to frost, wind, wildlife, vandalism and acts of God will not be covered under warranty. The warranty period shall be void if irrigation system settings are adjusted outside those recommended by Straight Line Landscape.
Water Features
Straight Line Landscape will warranty all water features for a period of two (2) years against defects in craftsmanship and material. This warranty will not cover normal wear and tear. Pumps and other mechanical equipment included in the water feature are covered for a period of one (1) year.
Irrigation
Straight Line Landscape will warranty the irrigation system for a period of one (1) year against defects in material, construction and installation of irrigation and drip systems. The warranty provides coverage for the timer(s), valves, heads, pressure vacuum breaker, pipe and leaks. This warranty will not cover normal wear and tear for items including sprinkler head adjustments and emitter malfunctions. Warranty coverage shall be void if irrigation system, and/or component thereof, is modified by any party other than Straight Line Landscape.
Lighting
Straight Line Landscape will warranty all professional grade lighting systems for a period of one (1) year against defects in craftsmanship and material. Malibu ® , and other store bought brands, can be purchased and installed but will not be covered under warranty. Furthermore, bulbs and bulb replacement will not be covered under warranty.
Maintenance
We do our best to design and build the landscape of your dreams. However, Straight Line Landscape is not a maintenance company and your warranty does not include general maintenance. For your convenience we’ve provided a useful guide with tips and resources for the upkeep of your yard. Please understand you are responsible for the maintenance of your landscape.
Warranty Service Request
Fill out the form below to submit a Warranty Service Request. Please understand the warranty coverages in your contract and be sure you are within your warranty coverage period before submitting a request.
Service trips made for non-warranty related issues are billed a $75 trip charge as well as $45 per man hour to diagnose and correct said issues, plus the cost of materials.
Warranty Form
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